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10 tips for working well with the reception team

1 Do make the effort to remember the names of everyone in the team

1 Do make the effort to remember the names of everyone in the team

2 Give praise when praise is due ­ too many doctors only give negative feedback

3 Be clear and precise when asking for something or giving suggestions ­ you may know what you mean, but no one else may

4 Being a receptionist is one of the hardest jobs in health care, so be patient

5 Remember that receptionists are even more in the frontline than GPs

6 Every practice should have an absolute zero tolerance of abusive behaviour towards any of the team ­ and receptionists are in the firing line more than most

7 Practices should also have zero tolerance for criticism of reception staff by clinicians in front of patients, however busy or stressed you might feel

8 Try to avoid different GPs having different expectations or ways of working ­ it is a recipe for confusion

9 Remember that occasional goodies, especially chocolate goodies, can make all the difference

10 Unless the dietitian is around ­ in which case choose fruit!

Professor David Haslam is a PMETB board member and former RCGP chair

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