I contacted the ICO 2 weeks ago to report this on behalf of the Nottingham City GP Alliance (NCGPA). We will shortly be providing them with a full report from all the evidence of IG breaches reported by our member practices.
On a daily basis we are receiving reports of notes being delivered to the wrong practice, or being returned to the patients previous practice.
Today we had a report of notes being returned to the previous practice for the second time.
I can only assume that the system in use at the sorting centres is not connected to the spine, or else their working practices are simply not fit for purpose.
In the meantime, practices are having to treat newly registered patients without full medical records.
I work for an alliance of 45 practices in Nottingham, and we are preparing to submit a formal complaint to the Information Commissioners Office (ICO).
Medical records are being delivered to the wrong practices and being returned to the originating practice.
As notes only get requested once a patient has moved practices, and this is updated on the spine, surely if Capita's working systems were fit for purpose this simply couldn't happen?
In once instant the same set of notes was returned to the orginating practice twice!
This is a massive IG breach, and it needs to be sorted now before we see medical notes being discovered in skips, or floating down the Trent.