Practice does not read correspondence
Sent an email for a modified amount of medicine because the GP has a habit of hitting print instead of reading what I actually need. I clearly laid out how many pills I needed and today discovered i've been given too much of one and not enough of the other.
I went at 5.30pm to speak to reception and was told there was no one to help despite the practice shutting at 8pm. I was told to send another email despite the content of my emails being ignored. I have been telling the practice for months that I am leaving the country for an extended period and have been assured at every point that when i asked I would get the amount of medicine I needed. Today I was told that this was not possible, that the GP only issues in 1 month batches. For some reason the receptionist assumed I was after contraceptives and not my usual medication.
The receptionist walked off while I was writing down my prescription and went to do his dishes. He ignored me when I called and asked for the name of the person he said I'd need to phone tomorrow. Another staff member had to give me her name.
From NHS Choices:
Rude staff and always rude
I started stop smoking program with this surgery and in middle of my course they stopped my prescription twice. Staff was sending me back and forth over and over which wasted my time and energy. Still were not able to resolve problem.
Staff is always in extreme anxiety and rude. I saw them shouting on other patients specially kids.
Well said David Banner
I think this is a resigning issue and needs a wider audience.
Who will pay me for the private appointment the patient has used in NHS time without my prior agreement?
so more cuts
I sense many missed cancers!
but 4,900 FTE's left last year!
Another nail in the coffin of General Practice
6% 7% 8% whatever it's still a pittance
we and the public are being taken for a ride
£100m to be reinvested in front-line services.
Any good news then?
£256M is between £5 and £6 per patient per year (50p a week)-clearly gross inadequate
1% "pay rise" = 2% pay cut
we need lots more closures until HMG listens
Could be the final straw but that's what they want isn't it
£23M is a pittance. The new Scottish contract is terrible. Don’t be fooled. £4.50 per patient!!!
When did they ever ever support grassroot GPS?
what....when you risk a manslaughter conviction!
Me and my colleagues are doing the opposite