Capita always cashed my cheques but did not record any be payment at all and several other payments were not recorded correctly. When I queried the lack of e mail confirmations, they wrongly stated that all payments had been processed. A follow-up e mail took them weeks to reply to, but the spreadsheet they sent showed the missing and inaccurate entries.
Quite separately, I sent them a PD2 form to complete, which I need to apply for a Cash Equivalent Transfer Value (CETV) for divorce purposes. After 6 weeks it had not arrived. Other than acknowledging my complaint, I heard nothing more. I tried to ring and they could not put me through to the complaints desk. In desperation, I turned to NHS ENGLAND and the Parliament and Health Services ombudsman (both hopeless) and NHS Pensions, who are now trying to sort this out. It has held my divorce up by at least 3 months, in addition to the 3 months I must wait for a CETV. Capita are beyond disgraceful and it’s appalling that no one has stepped in to remove them. They have already admitted that they regret taking up the job.
Massey's position is untenable.
I left a few weeks before reaching 57. It had become completely unsustainable.
So very sorry for your loss. Hope you can find a way to stay strong.
Dr John Pike, GP locum, Bristol
No mention about how to help locums. I'm please to see Peter Swinyard (above) has picked this up. Locums are expected to claim this back through whatv they charge practices, but there is alreadsy an official cap of £80 per hour (which I have already reached). I have not increased my rates this year and, if indemnity premiums continue to rise, my only option will be to leave completely. I'm certainly not going back to salaried work at 57.
Some patients will be lucky to have one day GP access by then.
I have had very similar experiences to "Crapita!!" above, excpet that I never received a reply to my complaint, which I made using the official online contact form. I totally agree with everything Crapita writes above.
"However, the Department of Health pointed out that the research, which included more than 2,000 GPs, was carried out last year, which could mean its GP Forward View £2.4bn rescue package for the profession may have moved things on." King Canute comes to mind.
Unbelievable. Who do they think provides cover when regular GPs in the practice are on holiday/study leave/away days or during periods of staff shortages and the recruitment and retention crisis. If partners are getting their increases in medical indemnity covered, I certainly will as well, and I am going to give myself a 1% pay rise, like partners. So I am going over £80 per hour later this year.
Of all the crass proposals to be inflicted on the NHS in the past 20 years, this comes close to taking the biscuit.
"BMA chair Dr Mark Porter said: '..many of the recommendations will be broadly welcomed by doctors..." In view of all the comments above, he may wish to revise his view.
I am 100% behind the Junior Doctors. For those who are not, I ask one question: what would you do if you were in their shoes?
This is the final straw for GPs. As a locum, I am partially protected from some of te worst aspects of this "new deal" but I stand in solidarity with GP partners, for whom routine 7 day working is unnecessary and absolutely impossible to deliver given that the 5 day system is on its' knees. OOH services already provide an adequate service at other times. 10 million is totally inadequate to meet the funding crisis in General Practice. If you are serious about General Practice, which delivers 90% of NHS consultations, and you say you are, it has to be 11% of the NHS budget as an absolute minimum.
Here is the official statement on the NHS Pensions Agency's website. It seems that if you die on your half day, a study day, annual leave or weekend, your dependents get no death in service benefit, even though we are expected to pay the same premium as Partners and salaried GPs. And why do they treat locum GPs differently from locum dentists, a case of discrimination on the face of it?
"A GP locum is regarded as being in pensionable service when they are at work and paying into the Scheme.
For example, if your only pensionable employment is as a GP locum contracted to work 09:00 Monday to 17:00 Wednesday you are covered for ‘death in service’ benefits from 09:00 Monday until 17:00 Wednesday. If you die on the Thursday, regardless of whether you were due to return to work the following Monday, this is not regarded as being in pensionable service meaning you would be eligible for ‘death benefits within 12 months of leaving’.
This information only applies to GP locums and not locum Dentists. If a locum Dentist or locum Dental Performer is a qualified dentist who works at a GDS / PDS Practice on an occasional basis and is performing GDS / PDS then they are regarded as a normal Practitioner not as a GP Locum. This is regardless of the length of time they are working as a Dental locum."
Totally gutted to read this and wishing Pev a very speedy, full and permanent recovery and a very well-deserved and happy retirement, since that is surely the right thing to do now. My wife, who left work as a GP locum through ill health, also sends best wishes for health and retirement. Pev, you have been an absolute star, keeping everyone else sane in the most dreadful situation. I don't know if a couple of the anonymous comments above are deliberately ironic or just plainly grotesquely insensitive. I suspect the latter, in which case it really is time for Pulse to ensure that comments on this website are indeed from "medical professionals only".
Exactly the right thing to do. Stick to your principles. Better late than never.
It's not just a funding/workload crisis, although that underlies many of the problems. The BMA survey showed that other factors are driving GPs to retire early or move abroad. These include lack of time with patients (10 min appointments), the shifting of work from secondary to primary care, constant organisational changes and over-regulation. There are also attacks on pay and pensions and ever-increasing medical indemnity premiums. You will not solve this crisis JUST by throwing money at it, important though that is. You need to address all these other issues as well, rather than the government constantly asking itself how much it can get away with. The answer to that question is undoubtedly "far less than you have already done."
I think Richard Vautrey deserves to be on your list. He has campaigned tirelessly this year and his name seems to come up all the time for the right reasons.