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GPs buried under trusts' workload dump

Catherine Lau

  • GPs told to avoid asking NHS England questions due to staff shortages

    Catherine Lau's comment 10 Jan 2014 10:49am

    I am sure that the most important 'query' that practices have made to NSHE is: WHEN are we going to be PAID for work that we have done months ago? The new CQRS system is the pain problem; we all have made our claims since July last year using a completely new system without training whatsoever; yet I was told in December 2013 that people responsible for paying those claims had still not yet been trained on CQRS... What a joke...

  • GP practices report payment 'chaos' after 1 April handover

    Catherine Lau's comment 03 May 2013 2:09pm

    The problem is affecting GMS practices also. Having cash reserves for the unexpected delays in DES/LES payments is one thing but no getting paid for contractual work is a totally different matter, especially in a smaller practice which is what has happened to us this month. We are constantly under pressure from NHS Managers to submit claims for payment within extremely rigid deadlines and yet there seems to be a very relaxed attitude from finance in reimbursing practices within a reasonable deadline.