3 GPs’ Views : Midwife leaves you to pick up pieces of Positive HIV Test
GPs react far less positively to the implementation of Advanc-ed Access than their practice staff, research has found.
The qualitative data, from six practices in south-east England, showed GPs thought that while advanced access systems reduced stress and complaints from patients, they impacted on consultations, workload and continuity of care. GPs in the study also complained that better access had caused patients to attend early, with more trivial complaints.
In comparison, receptionists and practice managers found advanced access gave them more control, less stress and increas-ed job satisfaction.
One GP quoted in the study said: 'There's tremendous work for the doctors, picking up each other's work.'
A receptionist said: 'Some of us are even smiling more, even with patients.'
The research was carried out by GP researchers at the University of Hertfordshire and was published online last month in BioMed Central Family Practice.