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managing demand case studies

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  • St Helens

    How our acute visiting service reduced emergency admissions by 30 per cent

    14 Mar 2013

    Dr Shikha Pitalia explains how a home visiting service set up seven years ago has gone from strength to strength

  • i-van

    A mobile clinic for glaucoma patients Subscription

    26 Feb 2013

    With the local hospital struggling to find the capacity to conduct reviews,Dr John Havard’s CCG sourced a private mobile glaucoma clinic service to meet demand and improve the patient experience

  • waiting room patients choice survey ratings score cards  PPL

    How general practice changes can reduce pressure on A&E Subscription

    31 Jan 2013

    Dr Jeremy Welch explains how his CCG asked practices to look at how they affected A&E attendances and to help reduce demand

  • ENT service ear examination care community  PPL

    Moving simple ENT into primary care Subscription

    03 Dec 2012

    Saving money while improving patient care does not always require large-scale service redesign. Dr Steve Brown, a GPSI in ENT in Buckinghamshire, explains how his simple community clinic is transforming the patient’s experience

  • Docotor with surgical mask   na

    Getting the complex cases to consultants Subscription

    06 Nov 2012

    GPs in East Sussex wanted more from their outpatients and so set up a provider company employing their own consultants. Dr Mark Gaffney, Dr Jörg Bruuns and Dr Steve Dickson explain

  • Dr Rob White   acute GP unit  S

    Striving for 'right first time' referrals Subscription

    08 Oct 2012

    In Cornwall, where the number of outpatient appointments was increasing by 5% every year, GPs formed themselves into a community interest company to improve the quality of referrals. Dr Rob White explains

  • Dr Peter Wilczynski opening hours sign

    Taking the isolation out of referral decisions Subscription

    03 Sep 2012 Updated: 01 Oct 2012

    As one of the most deprived areas of the country, referrals posed a real challenge for Corby CCG in Northamptonshire. Dr Peter Wilczynski explains how GPs joined forces to rise to the challenge

  • chargrilled fish

    Connecting the socially isolated to improve health Subscription

    03 Sep 2012 Updated: 01 Oct 2012

    Professor Chris Drinkwater, president of the NHS Alliance and director of HealthWORKS, explains how his area has tackled social isolation to improve health

  • outpatients referrals hospital appointment PPL

    Creating GP ownership of a referral gateway Subscription

    03 Sep 2012 Updated: 01 Oct 2012

    Simon Wootton and Dr Martin Whiting explain how clinical commissioners in Manchester set about methodically creating a gateway that local GPs would respect and engage with

  • Dr Ian Greaves  N

    A federated approach to dementia Subscription

    14 May 2012

    Dr Ian Greaves explains how an anticipatory care model embraces telehealth and uses elderly care facilitators to prevent hospital referral.

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