Also appalled by this proposal. If the state of confidentiality displayed at my local pharmacy is anything to go by :(
Why would third parties want identifiable information
if they are barred from contacting the individual? Or will they be barred? What protections will be in place? Too many wormholes in this one I think. Agree with previous comment that this completely negates the rules around medical confidentiality.
HCAs are valuable members of a skillmix team, freeing up the time of qualified staff to concentrate on chronic disease management and anything else the government throws at General Practice. It's disappointing that the lessons learned from Winterborne Stoke and now mid-Staffs are taking so long to result in appropriate action. HCAs should be regulated appropriately and hold a nationally recognized qualification.