This site is intended for health professionals only

At the heart of general practice since 1960

pul jul aug2020 cover 80x101px
Read the latest issue online

Independents' Day

Tag : complaints

Sort by: Newest firstOldest firstA-ZZ-A

  • copperfield (18)

    Giving complaints the cold shoulder Subscription

    17 Jul 2015 By Tony Copperfield

    Dr Tony Copperfield

  • pev

    Sticking it to the malingerers Subscription

    21 Feb 2013 By Phil Peverley

    Every now and then a scrounger of the first order shambles into Phil’s consulting room, and he’s not afraid to give them both barrels

  • copperfield

    A confounding kind of complaint Subscription

    05 Feb 2013 By Tony Copperfield

    Confronted by a belligerent-looking patient, Copperfield was braced for an angry tirade. He never expected what followed...

  • gpstobe2012

    Are we trainees too risk-averse? Subscription

    07 Nov 2012 By GPs To Be

    Why do trainees practice more defensively? From conversations with my colleagues, deciding what is serious or not can make you feel vulnerable.

  • ramscar

    An unforgiveable act Subscription

    05 Oct 2012 By Nicholas Ramscar

    The GMC’s archive of disciplinary cases makes fairly varied reading, but there are a few common themes.

  • gpstobe

    Why is it so hard to deny a patient that which they really want? Subscription

    05 Oct 2012 By GPs To Be

    ‘If you don’t prescribe it to me doctor, I’ll only buy it online,’ said the 58-year-old smoker this week, as she reached the pinnacle of her argument as to why I should continue to prescribe her hormone replacement therapy (HRT).

  • gpstobe2012

    Constant complaint Subscription

    24 Sep 2012 By GPs To Be

    As an ST3, I suspect that because of my longer consultation times and lower workload compared to my GP colleagues, I potentially have a greater opportunity to address the ideas, concerns and expectations of a patient. But I wonder how many of the complaints were against GP trainees?

  • copperfield

    Why is it so easy for patients to complain? Subscription

    21 Sep 2012 By Tony Copperfield

    I don’t normally bother to answer the phone after 10 at night, but when the Caller ID screen pops up with “TVCntr BBC”, well, you do, don’t you?

  • khole

    An insider's guide to responding to complaints Subscription

    27 Aug 2012 By Through The K Hole

    Dear Mr Jones, I would like to take this opportunity to thank you for your very comprehensive and very detailed letter of complaint....