Tag : complaints
Giving complaints the cold shoulder Subscription
Dr Tony Copperfield
Sticking it to the malingerers Subscription
Every now and then a scrounger of the first order shambles into Phil’s consulting room, and he’s not afraid to give them both barrels
A confounding kind of complaint Subscription
Confronted by a belligerent-looking patient, Copperfield was braced for an angry tirade. He never expected what followed...
Are we trainees too risk-averse? Subscription
Why do trainees practice more defensively? From conversations with my colleagues, deciding what is serious or not can make you feel vulnerable.
An unforgiveable act Subscription
The GMC’s archive of disciplinary cases makes fairly varied reading, but there are a few common themes.
‘If you don’t prescribe it to me doctor, I’ll only buy it online,’ said the 58-year-old smoker this week, as she reached the pinnacle of her argument as to why I should continue to prescribe her hormone replacement therapy (HRT).
Constant complaint Subscription
As an ST3, I suspect that because of my longer consultation times and lower workload compared to my GP colleagues, I potentially have a greater opportunity to address the ideas, concerns and expectations of a patient. But I wonder how many of the complaints were against GP trainees?
Why is it so easy for patients to complain? Subscription
I don’t normally bother to answer the phone after 10 at night, but when the Caller ID screen pops up with “TVCntr BBC”, well, you do, don’t you?
An insider's guide to responding to complaints Subscription
Dear Mr Jones, I would like to take this opportunity to thank you for your very comprehensive and very detailed letter of complaint....