@Vinci Ho - Its a shame that C&B never got to fruitition in most areas and as such the batton gets dropped and people move onto the next "must do" project. Shame. People expect quick wins, don't invest in the long term or the bigger picture.
What do you do? (if you don't mind me asking?) Thanks.
All of the comments above are not new and not surprising given the lack of ownership and direction of what has the potential of being a good system. I have seen if in the majority of cases work well, likewise I have seen poor experiences. Lets not forget, it's not so much the software that supports C&B that is the issue but the organisations which own and drive it. It is a health economy wide system and not one individual or organisation is to blame. Perhaps if all those so anti actually got involved with the solution then maybe it could be in a better state to be continually improved to move with the times, the patients and the GP's expectations and actually deliver something worth while. Lets be clear - I am not for nor am I against Choose and Book. I do however, think people forget that Project Managers are merely there to implement any given project; not be politically aligned to any view point.
This article is mis-guided. As an ex-Choose and Book Project Manager, I know first hand that happens on both primary and secondary care and sadly how the patients are caught up in the cross fire. When C&B was first launched a lot of areas worked with both primary and secondary care to ensure robust governance and operational framework was put in place to ensure best practice and improved patient quality. As with most NHS Projects, the next 'big thing' would come along and most areas disbanded the C&B teams and the enthusiasm and best practice was lost. As a result most hospitals appointments and referral letters from both stakeholders (GP's and hospitals) are misguided and mis managed, resulting in stories like this. If CCG's want to improve the situation, invest in people with significant experience to work with GP's, patients and the hospitals to improve C&B and make it work for the purpose it was designed and further more, make a case for continued investment and improvement. It can and could do so much more than it currently does.