Apology to GPs over 'formal investigation' envelopes
The Disability Rights Commission has apologised to GPs after packages it sent to all practices were marked 'Conclusion of a formal investigation'.
Enclosed was a DVD called Closing the Gap produced by the commission with recommendations on improving services for disabled people.
But GPs complained it was unclear from the outside what the packages contained.
'I was absolutely horrified at first and worried I had been investigated without my knowing,' said Dr Hilary Mulvihill, a GP in north London. 'When I opened it I was very angry. My postman knows I am a doctor and it could have looked very bad.'
The Disability Rights Commission said it had had 11 complaints from GPs about the
envelopes. It apologised for causing 'unintended distress'.
A spokesperson said: 'We hope the central message of our investigation – that GP practices can help bridge the gap in health outcomes between people with mental health problems and learning difficulties and non-disabled people – will encourage GPs to share good practice.'
Sam Everington, co-chair of the Equal Opportunities Committee of the BMA and a GP in east London said: 'The DVD is an extremely helpful tool. It is a shame the packaging caused some problems.'