 Dr Amir Hannan explains how his practice has saved money and resources by providing access to records and self-care advice on its website. |
 Scott Brunt, a practice IT manager in Manchester, explains how switching to digital dictation cut the time it took GPs to submit a letter after a consultation by half. |
 Dr Simon Atkins and Paul Williams explain how their practice won the Customer Service Excellence Award by improving patients’ experience. |
 Dr Simon Abrams describes how to effectively audit out-of-hours staff using the urgent and emergency care toolkit. |
 Professor Mayur Lakhani explains how his surgery improved their end-of-life care procedures. |
 Dr Michael Dixon describes how his patient group promotes self-care and raises money for extra services in his practice. |
 Dr Mike Cohen describes how he set up a new clinic in his practice under any qualified provider |
 Dr Stephen Clay explains how he radically expanded access at his practice – and saved £100,000 in the process |
 Dr Claire Shell and practice manager Verity Shelton explain the impact of CQC registration on their practice – and what you can learn from it. |
Dr Richard Berkley explains how he has reduced hospital admissions and freed up GP time by managing heart failure patients in their homes |
Dr Matthew Davies talks through the process of developing a service plan, designing specifications and going out to tender |
Managing partner Vanessa Young describes how her practice set up an internet-based patient participation group |
Dr Peter Weaving explains how GPs in Cumbria created a new patient pathway for COPD care |
Dr Karl Graham describes how his practice has used new technology to standardise the advice and recall times for patients taking warfarin |
Dr Martin Keeling explains how his practice team won a quality award for the second time |
DO YOU HAVE A STORY TO TELL?
Have you changed the way you run your practice, in a way that would demonstrate best practice to others? Or have you overcome difficulties by thinking innovatively and changing procedures?
Get in touch here and share your case study with us.
 Gavin Jones of Blake Lapthorn summarises the legal principles behind providing free healthcare on the NHS to non-UK residents, and the checks to perform when registering immigrants. |
 MDU medicolegal adviser Dr Beverley Ward explains the legal position on consent and confidentiality, concerning an under-16's script for the Pill. |
