This is a one-day seminar with expert advice on how to think strategically and be decisive about the direction your practice is going in the new era for primary care.
Why attend?
- Gain 5.5 CPD hours by attending
- Identify the key challenges and threats to your practice
- Manage HR issues through a transitional period for primary care
- Learn how to streamline processes and releas time
- Hear how to save money by turning your practice greener
Who should attend?
- Are keen to drive change and exploit new opportunities
- Want to ensure their practice flourishes
- Aspire to stay ahead of developments
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Wish to advance their management skills
This event for practice managers and partners will arm you with the skills and knowledge needed to make bold plans for your practice and take decisive steps to execute them. Our expert line-up of speakers will take you through the difficult issues you face over the next few years, including how to communicate tough decisions to staff and get them onboard with change, how your practice should tackle boundary abolition and cuts in funding for extended hours.
All GPs and practice managers who:
What is the cost?
Healthcare Professionals
- Early bird rate: £195 + VAT - booking before 21 October
- Standard rate: £225 + VAT - booking after 21 October
Commercial rates
- Early bird rate: £349 + VAT - booking before 21 October
- Standard rate: £399 + VAT - booking after 21 October
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Agenda
| 09.00 | Registration |
| 09.30 |
Chair's welcome Dr Shane Gordon GP and chief executive of Colchester Clinical Comissioning Group; national co-lead of NHS Alliance GP Commissioning Federation |
| 09.35 |
How to run a patient-focused practice * Overhaul your practice appointments system * Doctor First: intelligent access * Harnessing patient feedback to improve your practice * How to get the most out of the patient participation DES * Setting up regular surveys Dr Harry Yoxall GP in Taunton and secretary of Somerset LMC |
| 10.10 |
Brave new world: how the practice manager´s role must change * Reasons for the increased prominence of the practice manager * What are the new demands? * What skills are transferable to clinical commissioning groups? * Skills they must acquire * Working within a commissioning group or federation Geraldine Taggart-Jeewa practice manager in Southport and joint honorary secretary of the Family Doctor Association |
| 10.45 | Q & A on the previous three sessions |
| 10.55 | Coffee |
| 11.25 |
Marketing your practice in a new era * Reputation management in the new NHS * Developing your practice 'brand' * Attracting and retaining patients * Marketing your practice beyond practice boundaries Ronan O´Connor director of communications and engagement, NHS Oxfordshire |
| 12.00 | Q & A on the previous session |
| 12.10 |
Sponsored Session Streamlined operations: releasing time for a more productive general practice * Streamlining processes, reducing workload and waste * Planning ahead for capacity and demand * Lessons from other industries such as maufacturing hospitality Claire Gregory and Sophie Cowley Productive General Practice team, NHS Institute for Innovation and Improvement  |
| 12.45 | Lunch and networking |
| 13.45 |
Grasping the nettle: performance management in the new NHS * QIPP, QOF and the quality premium * Who will practices be accountable to? * Quality accounts and balanced scorecards * How to score highly * Tackling variation Dr Shane Gordon GP and chief executive of Colchester Clinical Comissioning Group; national co-lead of NHS Alliance GP Commissioning Federation |
| 14.20 | Q & A on previous session |
| 14.25 |
Human resources Q&A panel session * Managing staff perfromance * Making family friendly policies work * Tackling redundancy Dr Shane Gordon GP and chief executive of Colchester Clinical Comissioning Group; national co-lead of NHS Alliance GP Commissioning Federation Jose Tarnowskipractice manager, Wrington Vale Medical Practice SomersetRachael Heenan partner, Beachcroft LLPJoanne Hardingdirector Workforce Window Ltd |
| 15.00 | Coffee |
| 15.30 |
Going green and cutting costs * Saving £50million over the next five years * Long- term carbon mamangement strategies * Quick wins * Improving phone and email efficiency Dr Trevor Thompson senior lecturer, academic unit of primary care, Bristol University |
| 16.05 |
The changes your practice needs to prepare for *Gearing up for GP contract changes * Working within CCFs and federations * Impact of governance changes on your practice Jose Tarnowskipractice manager, Wrington Vale Medical Practice Somerset |
| 16.40 | Q & A on the previous two sessions |
| 16.50 | Chair summarises today's highlights |
| 17.00 | Close |
This programme may change due to unforseen circumstances. UBM Medica reserves the right to alter the venue or the speakers at any time.
Speakers
- Dr Shane Gordon GP and chief executive of Colchester Clinical Commissioning Group (Chair)
- Dr Harry Yoxall GP in Taunton and secretary of Somerset LMC
- Geraldine Taggart-Jeewa practice manager in Southport and joint honorary secretary of the Family Doctor Association
- Ronan O´Connordirector of communications and engagement, NHS Oxfordshire
- Nick Downham productive general practice programme lead, NHS Institute for Innovation and Improvement
- Claire Gregory and Sophie Cowley Productive General practice team, NHS institute for Innovation and Improvement
- Dr Trevor Thompson senior lecturer, academic unit of primary care, Bristol University
Exhibitors
If you wish to exhibit at one of our seminars please contact Stephen Knowles on 020 7921 8142 or email stephen.knowles@ubm.comDelegate Testimonials
- "Useful for all GPs and practice managers. Good preparation for changes afoot" Dr Georgina Cave, GP in London
- "Came away with useful information and ideas to move our practice forward in the challenging environment we are faced with." Julie Jones, Practice Manager in Canterbury
- "Useful opportunity to escape day-to-day issues and consider the bigger picture" Dr Will Norman, GP Partner in Cirencester
Delegates attending a previous Pulse Business seminar
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Join us in London- 24 November |
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Join us in Manchester-
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When? |
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Pulse Seminars Special Offer |
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