'Booking online reduces DNAs'
Dr Prakash Kakoty believes online booking for GP appointments will significantly reduce numbers of non-attenders. His practice, in Barnsley, South Yorkshire, is one of a handful taking part in an EMIS trial to test online surgery appointment systems.
Under the scheme, a small but increasing number of Dr Kakoty's patients have booked, amended and cancelled consultations over the internet.
'It's better for the patients and it's better for the practice,' said Dr Kakoty. 'It reduces DNAs which is a very difficult problem and staff are pleased it cuts telephone conversations.'