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Complaints plans are condemned

Medical defence bodies are attacking Government plans to let primary care trusts respond to complaints about GPs without telling the doctor.

Under regulations due to come into force on June 1, PCTs can keep GPs in the dark if they believe telling them will 'prejudice the consideration of the complaint'.

Current practice is that complaints should either first be made to the doctor or PCTs should tell the GP of the complaint if they receive it.

The Medical Defence Union said a change would jeopardise doctor/patient relationships and affect GPs' ability to respond to complaints.

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