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Contract lessons for us all from this GP's 6,000-patient hell

Following your 10 commandments for GPs (Careers, February 12), here's a list to help managers.

1 Lots can be achieved if we work together.

2 Clear and honest communication goes a long way.

3 Giving an impression

of being over-knowledgeable can attract criticism.

4 We have a right to know the truth ­ the whole truth.

5 Have confidence in our abilities.

6 Assess your capabilities and take action like we physicians do.

7 Don't create unnecessary work ­ either for yourself or us.

8 Once a programme is agreed and implemented, don't change it unless all parties agree.

9 A perfectionist attitude can attract criticism.

10 Stay calm in meetings; drink camomile tea.

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