DEXA scan wait times put on back burner
Like Dr Bradbury (Letters, July 9), I had a similar episode with this life insurance company.
Two patients of mine, a husband and
wife, applied to Norwich Union for life insurance and the premium quoted was rather heavy.
At the request of Lutine I faxed them a copy of the original report (with the patients' consent) to avoid any postal delay and I was assured on the telephone that it would be paid for in the usual way.
Not surprisingly the fees did not arrive and when I inquired via their financial adviser why this was the case, he was told that I had already been paid for the work and Lutine did not see why I should be paid twice for the same work.
I wrote to Lutine some time ago but got no reply. The position currently is that if I get any PMA requests from Lutine I tell the patient I am not prepared to do the work for this insurance company and advise them that they might be better seeking their insurance elsewhere.
It is not a contractual issue that we provide these reports and to my way of thinking there is no legal obligation to provide a report for any particular individual or company.
Perhaps if we all adopt a similar stance some of the cowboy outfits we have to deal with will start to behave themselves.
Dr David Jenkins
·Dr Bradbury describes how he was obliged to give a copy of a previous report to another insurance company (via the patient) to cut costs (Letters, July 9).
I have not had such a request but can imagine it is another technical trick they will try.
My response would be to say it must be confirmed in writing by the previous insurance company first. Either the new insurance company or the patient can obtain this.
Dr Matthew Kiln