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Double trouble and the rebel MCC

Here’s a question for you.

The Government has launched a new process to make it easier for patients to complain against their GP and has been piloting it in 25 PCTs.

The result has been....

By Ian Quinn

Here's a question for you.

The Government has launched a new process to make it easier for patients to complain against their GP and has been piloting it in 25 PCTs.

The result has been....

A/a silky smooth transition welcomed by patients and GPs alike

B/uproar as PCTs seize on their new powers to barge in like a bull in a china shop and start causing chaos

I'm guessing a load of B.

Speaking of which, the ever helpful Lord Darzi was this week busy encouraging PCTs to begin aggressively pursuing GPs who fall foul of the new tough line on complaints handling.

In a talk at Lord's cricket ground-did nobody tell him England were playing away- he spelled sure fire double trouble for GPs when he revealed:

‘I have spoken to NHS and social care leaders to remind them of their responsibility in implementing effective complaints systems.'

Which guarantees two things?

A/PCTs will now rush off and try to impress the Government by increasing the number of complaints investigated

B/GPs will spend much more time dealing with complaints rather than treating patients

Darzi ushered in the next stage of complaints Darzi ushered in the next stage of complaints

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