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Independents' Day

Go to court on the Net ­ it's a winner

I seem to spend all my time chasing things up for patients ­ you know the sort of stuff, phone calls here, letters there and forms to fill out. So when the practice was having problems with our mobile phone company I was in no mood for more aggravation.

We had recently ordered a SIM card for a spare phone. To save time and money the purchase was made via the internet. Using a credit card the details were duly filled in on the phone company website but no SIM card ever arrived. Disappointed, we e-mailed the company, but they claimed they had not received the order. We knew the money had come out of our account so back we went with the order number and the date and bank reference number of our payment. They wouldn't accept this, again claiming they had no record.

Politely we said give us our money or we'll claim in the county court, but they never bothered to reply. So I went online to Details of what we were claiming for, why and how much were filled in, then payment for the court fee, in our case £30, was made by bankcard.

We received a copy of the summons issued against the phone company within 48 hours and, hey presto, a week later a cheque appeared. Definitely a service I can recommend.

Dr Peter Saul

Rhos, Wrexham

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