GP in 'bitch' case takes her trust to ombudsman
A GP forced to attend an independent review panel after telling a patient not to call her practice nurse a 'bitch' has
taken her case to the Health Service Ombuds- man.
Dr Gerri McKeever condemned Medway PCT for making her appear before the panel last week and has vowed to pursue a civil suit against the trust if the ombudsman finds in her favour.
She described the hearing as 'the most humiliating event' of her career and has taken a six-month sabbatical to retrain in another medical field.
The case has prompted a flood of letters to Pulse from GPs who have seen their lives devastated by similar cases and others angry at the increasing numbers of vexatious complaints.
Dr McKeever, a GP in Rochester, Kent, said the case caused her '13 months of hell'.
She added: 'The hearing was dreadful. I have now taken a break from general practice to train in another branch of medicine. I felt it was ridiculous that this was an investigative process, as not a single question was asked that I had not already answered in my correspondence.'
The result of the review is expected in three months.
'I told them this was a complete waste of public money, and one of my patients could have had a hip replacement for the amount they spent on this fiasco,' Dr McKeever added.
A spokeswoman for Medway PCT said: 'We are saddened this doctor is con- sidering leaving the NHS as a result of this complaint.'
She added the trust had a responsibility to investigate complaints and public confidence in the NHS's ability to deal with complaints internally was still being rebuilt.