This site is intended for health professionals only

At the heart of general practice since 1960

GP practice complaints in decline

The number of written complaints against practices is falling, according to Department of Health figures. A total of 33,903 complaints were registered in the past year, down from 35,383 in 2000/1 ­ the last recorded data.

The drop in the number of complaints against family health services is the first since the mid-90s.

The number of medical complaints reaching the independent review panel stage has also fallen.

In 2002/3, 935 complainants wanted a panel hearing compared with 1,027 two years ago. Only 160 cases were referred to a panel, compared with 245 two years ago.

Rate this article 

Click to rate

  • 1 star out of 5
  • 2 stars out of 5
  • 3 stars out of 5
  • 4 stars out of 5
  • 5 stars out of 5

0 out of 5 stars

Have your say