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At the heart of general practice since 1960

GPC seeks patients' views on how to improve servcies

The GPC has launched a consultation inviting comments from GPs, patients and patient groups on good practice in primary care, in order to build a dossier to ‘inform discussions with UK governments'.

‘Once practices have consulted their patients we would encourage them to reflect on which aspects of their service they could improve and what, if anything, prevents them from making these improvements', the consultation document advises.

GPC chair Dr Laurence Buckman said: 'This is an area where GPs and patients should be equal partners. Most practices are already very good at establishing what their patients need and provide a high-quality service, but improvements can always be made. With infinite resources it would be easy, but new funding is often constrained. There are, however, simple changes that can be made which can have a big impact on a patient's experience.'

Dr Buckman added: 'We want to gather examples of good and innovative practice across all areas of service, such as how practices use telephony systems, their use of the internet for repeat prescription ordering or appointment booking, or how they have improved communication between practices and their patients. Ultimately we want to make sure general practice is as responsive to patients as it is possible to be.'

The consultation will run throughout April and GPs and patients can email their views to listeningtopatients@bma.org.uk.

Dr Laurence Buckman

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