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At the heart of general practice since 1960

GPC will keep up pressure on child immunisations

With reference to your article 'My shock over GMC complaint' (News, April 23), the GMC agree that the current complaint system needs reviewing.

We have long argued for a complaints portal to be established, which would

help patients to know who they should complain to.

Many of the complaints that come to us are clearly something that could have been dealt with swiftly at a local level, but we must fulfil our statutory responsibility of considering any complaints before deciding whether to proceed to a full investigation.

We have an obligation to let doctors know when they have had a complaint made, and also to inform their employers. We ask both the doctor and the employers for their response to the complaint, and whether there is any additional information that we need.

Once we have all of this, we then decide whether we need to investigate further.

We have recently published a booklet for doctors to help them understand how our processes work if they have a complaint made against them.

This can be obtained from our website (www.gmc-uk.org) or via the publications@gmc-uk.org e-mail address.

Professor Sir Graeme Catto

President, GMC

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