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GPs condemn new rate-your-doctor website

By Steve Nowottny

An overwhelming majority of doctors have major concerns about the new rate-your-doctor website www.iwantgreatcare.org, according to a new survey.

A poll of more than 300 GPs and hospital doctors found the controversial website, launched just a few weeks ago, already has excellent brand awareness, with 99.1% of respondents saying they had heard of the site.

But doctors also highlighted massive concern across the profession about the site, which allows patients to post anonymous reviews. 85.5% of respondents said the site made them feel ‘most uneasy', 89.7% said they are ‘very unhappy' that the public can make anonymous comments and 98% said they did not feel the site would help patients make informed choices about their doctor.

Comments about the site – which doctors were allowed to make anonymously – were almost universally hostile.

‘An internet forum is not the place for doctor-bashing,' said one GP. ‘If a patient of mine has an issue with their care I'd rather they came to me.'

Another added: ‘One of the most stupid ideas I've come across for some time, and that includes many of the ideas of the present Government.'

96.5% said www.iwantgreatcare.org would not be a useful tool in appraisals – despite the website's founder Dr Neil Bacon highlighting the role the site could play in revalidation. More than half of those responding said they already used some form of patient feedback questionnaire.

Dr Jamie Nash, the doctor behind the survey and an ST2 at the Mersey Deanery's School of Obstetrics and Gynaecology, said that he set up the poll in order to try and gain a true picture of what the profession thought.

‘After all the obvious posturing going on between various parties claiming that doctors are either for or against the new website, I thought it was high time everyone got a chance to say what they really felt,' he said.

A spokesperson for www.iwantgreatcare.org said: ‘We are delighted to see such high awareness of the site, and also note the thousands of doctors who have gone to the site and uploaded their details in the last few weeks.'

‘Colleagues may be interested to hear that over 95% of feedback from patients has been highly positive and many hundreds of doctors have been delighted to receive glowing tributes from their patients.'

Dr Neil Bacon, founder of www.iwantgreatcare.org Dr Neil Bacon, founder of www.iwantgreatcare.org Fill in the survey

If you haven't already, there's still time to fill in the survey on www.iwantgreatcare.org - click here to go to the survey.

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