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GP's 'human touch' tames abusive and violent patients

Dr Harish Doshi's scheme to treat violent and abusive patients from local practices has enabled a quarter of those referred to return to a normal practice.

Dr Doshi said he made anyone referred to his PMS practice, one of the first in the UK to take on violent patients, aware of the reasons why they had been sent.

'They have to sign a contract that they agree to the protocols,' he said.

'I then give them the human touch and as soon as you do you get the human response. Some of the patients are also eager to go back to normality.'

Dr Doshi, a GP in Leigh-on-Sea, Essex, said the number of patients on the scheme had increased since its launch in April 2001 due to increased GP awareness.

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