GPs trained to defuse violence
GPs are to be given 'conflict resolution training' to defuse potentially violent situations in their surgeries as part of the Government's drive to protect NHS workers.
Starting next year, GPs will be trained to recognise 'warning signs' and to avert conflict.
The training is being organised by the Counter Fraud and Security Management Service.
Health minister Lord Norman Warner said: 'The zero-tolerance campaign has made good progress since its launch in October 1999, yet more can be done.'