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GPs urged to talk before removing

The Health Service Ombudsman has called on GPs to give patients proper consultation when striking them off their list after she upheld 10 complaints about the issue last year.

Overall, 33 out of 48 complaints against GPs were upheld by the Ombudsman, Ann Abraham. The 69 per cent rate compared with 75 per cent of complaints upheld against hospital in-patient services.

The Ombudsman received a record 3,994 complaints about NHS services last year, up from 2,660 in 2001, according to her annual report released last week.

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