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Capita to be sole provider of GP support services

Capita has been announced as the sole provider for the GP back-office support contract, beating two other shortlisted providers to the contract, worth a maximum of £1bn.

NHS England confirmed Capita was its preferred provider for Primary Care Support services (PCS), and the bid will now undergo a further six to nine weeks of negotiations to finalise the service.

The successful bid is expected to be worth around £400m for seven to 10 years, providing administrative support to practices across the remaining ‘core GP support services’, including processing performers list applications, administering payments to primary care suppliers, managing the transfer of medical records and countering fraud.

The GPC raised concerns about the depths of cuts to GP back-office support funding after NHS England began tendering the PCS contract last year in a bid to save £40m from its Primary Care Support Services budget of £100m annually.

The contract received interest from a variety of providers, including international arms firm Lockheed Martin – although the company did not proceed to bid.

In a statement Capita said: ‘Capita plc (‘Capita’) announces today that it has been selected by NHS England as preferred bidder to establish a single provider framework for administrative support functions for primary care across the UK.

‘Capita will introduce a common set of services, processes and standards to improve the quality, reliability and sustainability of administration support services. Accessible services and better ways of working will contribute significant savings in keeping with NHS England’s commitment to reduce administration costs and protect investment in frontline care.’

Chair of the GPC’s contracts and regulation subcommittee Dr Robert Morley told Pulse when the competitive tender was announced last July: ‘The portents are absolutely horrendous for general practice I’m afraid.

‘I don’t want to be a Casandra or a shroud waver, but we’ve been proved right over payments, there’s nothing at all that reassures me this isn’t going to be an absolute bloody disaster.’

Pulse has already reported how the GPC has clashed with NHS England after it tried to assign responsibility for processing patient’s organ donations to practices without consultation.

Readers' comments (11)

  • If Capita handles payments like they do those for the reports we do, in my opinion we are in for a rough, rough ride. Contact only via email and no opportunity to speak to anyone when email just is not working or conveying the issue.

    Nothing done unless its in a contract, that is all we need.

    Capita is brilliant at bidding and winning, although it appears to have an issue with execution, or at least issues aligning the expectations of the customer with the execution of winning bids:

    http://www.payrollworld.com/article/15594/technology/capita-payroll-mistakes-threaten-27m-nhs-contract

    http://www.independent.co.uk/news/business/news/capita-makes-100m-in-army-recruitment-fiasco-9563829.html

    http://www.nao.org.uk/report/note-our-enquiries-into-civil-service-learning-contract-with-capita/

    Great at winning, even better at exploiting numpties in the NHS who with the best will in the world, might not be the best at procurement bids and contract writing given the disparity in experience.

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  • Until everything is privatised and nothing and no one of the NHS will remain. ( Apart from 3 letters of the brand -No Hope Suckers )

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  • I would strongly advise all practices to have another months running costs as a float in their accounts because these boys are going to be a new kind of inefficient.

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  • Disaster.

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  • previously the remit of NHS england, yet another example of privatisation of the NHS.

    -anonymous salaried!

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  • They have fudged up the MoD I heard. Debacle to come. Conspiracy link too?

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  • Wow, considering who they have vested financial interests with, is this not a giant conflict of interest?!
    Plenty of doom and gloom on Open Democracy's OurNHS.
    Am considering going back into head-in-sand mode for next ten years.
    Tell me when it's all over

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  • loosing experienced admin and technical staff for the sake of what ? - money saving - nope - you wait till it all goes wrong

    This government hasnt a clue

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  • Hmmm The really interesting news for me was that NHS SBS who are currently the largest provider of these services having previously been given contracts without any competition failed even to become one of the three preferred bidders! This surely raises further questions concerning how they managed to land those contracts!

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  • It is always dangerous when "policy" (what the politicians want to happen) is combined with strong industry lobbying (industry sees the opportunity for profit) and hapless NHS bureaucrats trying to procure a service they don't understand. It happened with PFI, it happened with clinical services and now I think its happening to back office services - GP and commissioning support services.

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