How to control complaints sent by e-mail
The Government plans to allow patients to file their complaints by e-mail (News, April 7), but surely replying to a complaint in this way could result in a breach of confidentiality since there is no way of being sure where it comes from.
I suggest that it be a requirement that all complaints have 'complaint' in the subject line.
Then software could be configured to send an automated reply, requiring the sender to put their complaint in writing.
Dr Martin Dace