This site is intended for health professionals only

At the heart of general practice since 1960

How to control complaints sent by e-mail

The Government plans to allow patients to file their complaints by e-mail (News, April 7), but surely replying to a complaint in this way could result in a breach of confidentiality since there is no way of being sure where it comes from.

I suggest that it be a requirement that all complaints have 'complaint' in the subject line.

Then software could be configured to send an automated reply, requiring the sender to put their complaint in writing.

Dr Martin Dace

London SE14

Rate this article 

Click to rate

  • 1 star out of 5
  • 2 stars out of 5
  • 3 stars out of 5
  • 4 stars out of 5
  • 5 stars out of 5

0 out of 5 stars

Have your say