I was treated like murdering low-life in patient complaint
I can fully sympathise with Dr Gerri McKeever 'Vexatious complaint is final straw' (June 30) having just gone through a similar experience with Barnet, Enfield and Harringey PCT.
I saw a new patient last summer who was ineligible for NHS Viagra and gave a private script. I checked out my actions with the PCT prescribing adviser who told me I had acted correctly. After two incidences of abuse to practice staff the 'gentleman' removed himself from our list.
He complained to the practice and we followed our complaints procedure correctly. With no consultation or attempt at reconciliation I was called to an independent review. It took nine months of PCT cock-ups, four days of cancelled surgeries and complaints to the chair of the PCT to get the panel together.
At the review itself I was grilled (as you would expect a low-life accused of murder in a Holywood film). I was not asked one question not readily available from the written letters/information available to the panel. Even my defence society representative was shocked at my treatment. My review was on June 13. I am still waiting the outcome.
At a local meeting recently our PCT chair championed the new 'no-blame culture' of the PCT! I find the absolute waste of time and money and lack of respect shown to GPs by the PCT abhorrent. It makes a mockery of my career and of those patients with genuine cause for complaint.
Please send my admiration and congratulations to Dr McKeever for pursuing the matter. I must confess I am too upset and worn down to face it.
Dr A Ingram