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In-practice surveys get positive results

GPs who survey patients in their practice get more positive results than those who use postal questionnaires, a new study suggests.

The finding could help GPs earn bonus payments, based on the results of satisfaction surveys in the new contract.

Patients given a form by the receptionist gave a more positive response because they were concerned their identity might be known, according to the General Practice Assessment Survey.

The study by the National Primary Care Research and Development Centre also found respondents to surveys in the practice were younger, from an ethnic minority, had a chronic illness and were not owner-occupiers, according to results in the British Journal of General Practice (February).

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