Is no one interested in complaints plight?
GPs involved in practice-based commissioning should be subject to stringent monitoring, the chair of the Healthcare Commission has argued.
Professor Sir Ian Kennedy told a debate on regulation of the new 'market' NHS that he would ask ministers to ensure GP commissioners 'reflected the concerns of the community they are supposed to serve'.
'This is all up for grabs but I see our job as to say these are the standards that you must preserve,' he told the debate organised by the King's Fund.
'For example, if you have a young disadvantaged population with high teen pregnancy rate but are spending a lot of money on IVF you are not necessarily reflecting the needs of the community.'
A 'framework' of standards for commissioners was needed so that the differing requirements of varying populations could be measured appropriately, Sir Ian added.