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IWantGreatCare website 'works well', says NHS Knowledge chief

By Steve Nowottny

The NHS' chief knowledge officer has backed the controversial IWantGreatCare website, revealing he was ‘instrumental' in setting it up and claiming it now ‘works well.'

The www.iwantgreatcare.org site, which allows patients to anonymously rate and comment on individual doctors, has received thousands of hits but also attracted vociferous complaints from GPs and the threat of legal action since its launch last summer.

But writing in The Times, Sir Muir Gray, director of the NHS's National Knowledge Service and adviser to the NHS Choices website, said: ‘One doctor I know advises his patients to leave feedback and the majority of comments are positive.'

‘The 20th century was the century of the clinician and the 21st century is the century of the patient. How patients experience care is very important to them and they should be at the centre of improving it.'

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