Cookie policy notice

By continuing to use this site you agree to our cookies policy below:
Since 26 May 2011, the law now states that cookies on websites can ony be used with your specific consent. Cookies allow us to ensure that you enjoy the best browsing experience.

This site is intended for health professionals only

At the heart of general practice since 1960

Keeping on top of access problems

Dr Shabbir Ahmad's practice has progressively amended its advanced access appointments system in order to solve the problems raised by the Commission for Health Improvement.

For a month before it set up the system in July 2002 the practice, which has a list size of 6,500, hired a locum to clear the backlog of appointments.

It then set up a process to constantly monitor demand. This showed Tuesday was the busiest day ­ so GPs avoid all other work that day ­ and mornings were the best time to run slots for advance bookings. A quarter of the available appointments can be prebooked.

The practice has also introduced a duty doctor system, where the two-and-a-half partners, on a rota basis, are available for same-day appointments. The duty doctor also deals with some calls by phone.

Dr Ahmad said: 'Patients couldn't believe it when they could see someone the same day. It's important we can offer the chance to book in advance as well.'

Rate this article 

Click to rate

  • 1 star out of 5
  • 2 stars out of 5
  • 3 stars out of 5
  • 4 stars out of 5
  • 5 stars out of 5

0 out of 5 stars

Have your say