Cookie policy notice

By continuing to use this site you agree to our cookies policy below:
Since 26 May 2011, the law now states that cookies on websites can ony be used with your specific consent. Cookies allow us to ensure that you enjoy the best browsing experience.

This site is intended for health professionals only

At the heart of general practice since 1960

Make it easier for patients to complain

A 'single portal' as well-known as NHS Direct or the Samaritans is needed to make it easier for patients and health care staff to complain about a doctor, the inquiry found.

It said an advice service ­ likely to be offered online and through a telephone helpline ­ was needed to point complaints in the right direction and address patients' concerns.

The portal should forward complaints to the appropriate organisation if necessary, to overcome the 'confusion' over how to raise grievances.

The GMC, which suggested the service during the course of the inquiry, said it was striving to make procedures streamlined and transparent.

Rate this article 

Click to rate

  • 1 star out of 5
  • 2 stars out of 5
  • 3 stars out of 5
  • 4 stars out of 5
  • 5 stars out of 5

0 out of 5 stars

Have your say