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Doctors 'threatened with eviction' and left with 'no pension' due to Capita failings

Doctors have been threatened with eviction, left without a pension for a year and unable to finalise wills following Capita pension errors, the BMA has heard.

The BMA’s annual conference was told that the failings had been ‘hugely detrimental’ to members and a motion was passed calling on the Government to investigate and compensate doctors who became ill as a result of Capita’s handling of pensions.

Doctors at the annual representatives meeting in Belfast yesterday voted for the motion that also called for a 'tax amnesty' for doctors facing excessive bills due to Capita failing to deal with their pensions properly.

Pulse reported last week that Capita’s administration of the performers list had led to GPs fearing that they would be hit with pensions bills.

As part of its contract, Primary Care Support England – run by Capita – is responsible for administering entry and status changes to the performers list on behalf of NHS England.

Yet since it took over the responsibility, there have been problems in maintaining the list.

This has led to a fear that employer’s pension contributions have been taken incorrectly, which would potentially mean GPs exceeding their tax allowances without realising it and being hit with penalties.

The meeting voted for the motion, which called on the Government and NHS England to:

  • Finish its contract with Capita;
  • Declare a ‘tax amnesty for doctors facing excessive tax bills due to Capita failing to forward their pension contributions for several years;
  • Investigate and compensate GPs who have become ill as a result of Capita’s failings;
  • Compensate GPs who have not been able to retire due to Capita’s inability to manage pensions.

Dr James Murphy from the South Central region, who supported the motion, said: 'I’ve been speaking to Dr Nick Grundy who is a GP working with grassroots GPs and has been instrumental in trying to assist GPs in making sense of this emerging scandal. Through his experience of working with the BMA and lobbying the Government and NHS England on this, he has come across some truly heartbreaking examples where the loss of data has been hugely detrimental to our members.

'Take for example the doctor who retired with ill health – no pension for an entire year because his pension information had gone missing. How about the terminal cancer patient unable to finalise their will before their death before their pension data had gone missing? And the doctor threatened with eviction because he was unable to provide the court with pension data during the divorce settlement case.'

He added: 'But to dwell on those tragic cases is to miss the more widespread low-grade cases where GPs’ time and energy is being wasted in submitting, resubmitting and resubmitting again paperwork when it get lost.

'The end result is a situation where doctors are in effect subsidising a pension system that is being run on a shoestring, the inevitable result of NHS England handing the contract to the lowest bidder.

'While NHS England might be saving perhaps £25m a year or whatever it is, what are the additional costs placed on doctors performing all this additional mind-numbing, Kafkaesque bureaucracy?'

MOTION IN FULL

Motion by SOUTH CENTRAL REGIONAL COUNCIL: That this meeting demands that NHSE and Government stop prevaricating and take action to:-

i) terminate, or at least sanction, the contract with Capita due to its catastrophic failings in dealing with GP pension contributions;

ii) declare a tax amnesty for doctors facing excessive tax bills due to Capita failing to forward their pension contributions for several years and then the backdated contributions are found to exceed the annual or lifetime allowances;

iii) investigate and, where necessary, compensate doctors who have become ill as a result of Capita’s failings in handling their pension contributions;

iv) compensate doctors who have not been able to retire due to Capita’s inability to manage their pension contributions.

PASSED UNANIMOUSLY

Readers' comments (24)

  • They'll do nothing about your motion...... sorry........I hope Im wrong but unless they are dragged through the courts they wont do squat

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  • Can you imagine if done to the underground members under Bob Crow? Our pathetic union should have been threatening total withdrawal of laboour over this the spineless gimps

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  • Unbelievable that doctors are lying down and taking this

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  • Capita incompetence is nothing. The real elephant in the room is the ever expanding black hole liability of the nhs pension scheme, currently at half a trillion pounds and counting.

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  • We should have gone on strike when they introduced the pension reforms. But we did not probably because older GPs who had already built up their pension pot did not care for the younger generation.

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  • Looks like there is going to be no GPs to look after the older generation that did the dirty on the youngsters MSC.

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  • Presumably Capita holds onto the money denying the exchequer about 0.5Billion pounds in money so far since 2014 and keeps it in its funds accruing interest or perhaps investing it. The most likely reason for this is corruption. I have written to Matt Hancock to point this out in case he isn’t aware. Although I wouldn’t be surprised if he had shares in or commitments to Capita.
    I do not believe this is incompetence and believe it is criminal corruption.

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  • please-delete-this-fucking-profile-i-cant-delete-it-in-my-account-settings

    The situation with Capita is criminal, they've been screwing up since the very first day they took over. I find the whole pension issue thoroughly depressing, not least because after suffering from their total incompetence over a performers list change I found out they had our pensions! ..my god i thought , they'll be screwing that up too - and yes they absolutely were! The worst thing about it all is they are still at it and nobody outside medicine gives a f?!k

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  • I remember when Conference voted to ballot to resign. But GPC decided not to, so ultimately the GPC does not care.

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  • For every such mishap, there's one Tory politician sipping coco rum in the Bahamas. Let's vote Tory again in the next elections so these people with hideous genealogies and coffers can further denigrate hardworking people of this country.

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