GPs 'fuming' as patients kept waiting amid 'nationwide' EMIS outage
GP practices across the country were forced to cancel or delay appointments following an IT system crash this morning.
The outage, which started at 9.45am and lasted for around 40 minutes, affected GP practices using EMIS Web - roughly over half of practices.
EMIS is investigating what caused the problem.
Dr Stephen Forster, a GP in Merseyside, told Pulse: 'Receptionists [are] trying to work out who is next and GPs writing consults on paper to add into EMIS record later. Several patients just coming into discuss investigation results or hospital letters [are] having to be sent away to rebook.'
Meanwhile, a large number of GPs took to Twitter to express their frustration at being unable to get on with their work.
Dr Ellie Cannon, media columnist and London GP, tweeted that doctors were 'fuming' as a result.
#NHS General practice this morning.— Dr Ellie (@Dr_Ellie) February 6, 2020
I might as well tweet because I CAN’T DO ANYTHING ELSE while computer permanently loads.
So excited #AI coming to the #NHS🙄 - the basic computers don’t even work properly.
Patients are waiting.
Doctors are fuming. pic.twitter.com/6sDXKZzUFd
Emis down in all GP surgeries. Staff right now : pic.twitter.com/EnJ6QpVLWq— ♡Abbie Webster (@Abbiiewebster_x) February 6, 2020
Emis down we can't consult patients during a very busy morning. Cut off when phoning support and no help from our IM&T provider. What is happening?!— Daniel May (@soopytwist) February 6, 2020
Seems like Emis has gone down nationwide. Scenes in GP surgeries across the land: pic.twitter.com/jTwj8E9iiB— Matt Shaw (@Shaw91Matt) February 6, 2020
A statement from EMIS circulated to practices during the outage said: 'We are aware that a number of EMIS Web users are experiencing degraded performance when using the EMIS Web Application.
'We are investigating this with a high priority.'
An EMIS spokesperson told Pulse: 'EMIS Health experienced technical problems this morning affecting access for some of our end users.
'The issue was resolved within 40 minutes and all systems are now back up and running. We alerted our customers to the issue via our service platform and telephony system.
'We are investigating the root cause and will continue to liaise with NHS Digital throughout this process.'
Currently, 57% of GP practices in the UK use EMIS Web.
This article was last updated at 14.30 on 6 February 2020.