This site is intended for health professionals only

At the heart of general practice since 1960

Out-of-hours service had no GP on shift 125 times in a year

Exclusive An out-of-hours service in west Wales had no GP cover 125 times during 2018, the findings of a Pulse investigation have revealed.

The service, commissioned by Hywel Dda University Health Board, saw the number of occassions without a GP almost triple in the space of a year - in 2017, there were 42 times.

The investigation, which looked at OOH services across the UK, found there were six regions in total - including three in Wales - that operated without GPs on shift in 2018 (see table, below).

The total number of shifts with no GP available rose from 57 in 2017 to 146 last year, according to the findings, based on reponses from 79 CCGs and health boards to freedom of information (FOI) requests.

GPs said the national staffing shortage was to blame, while warning the potential safety risks now associated with stretched OOH services meant GPs were often no longer willing to work for them.

Hywel Dda University Health Board's deputy chief executive Joe Teape said: 'This is a familiar trend among health boards and we are working together across different services to offer access to out-of-hours care.

'Advanced nurse practitioners support OOH activity in parts of the area and the service has collaborated with the Welsh Ambulance Service to introduce advanced paramedics to support GPs.’

Meanwhile, Pulse's investigation uncovered the number of serious incidents recorded by OOH providers has risen by more than a quarter in the space of a year.

Data provided by 109 CCGs and health boards across the UK to FOI requests show 108 serious incidents were reported across 44 CCGs in 2018, against 84 serious incidents in 2017.

Dr Alan Woodall, chair of GP Survival and a GP in Montgomery, said staffing problems and lower rates of pay were leading to shifts with no GPs.

He said: ‘Wales, in general, pays GPs poorly in terms of out-of-hours rates, and given locums are in demand and can earn more in the day for less risky work, people are no longer willing to do it.’

Liverpool GP Dr Simon Abrams, chair of Urgent Health UK, which represents out-of-hours providers said: ‘We’re in a national recruitment crisis. If you’ve got a day job there’s a lot of pressure that makes being available to do out-of-hours even less likely than it used to be.’

However, he said the increase in the number of serious incidents may reflect a greater willingness to report problems.

He added: 'We’ve become more safety conscious. At Urgent Health UK, we encourage colleagues to bring serious incidents so the learning can be spread out.'

Dr Charlotte Jones, BMA GP Committee Wales chair, said: 'These figures are unsurprising and confirm what we have been saying for some time: that many out-of-hours services throughout Wales – but in west Wales in particular, have evidenced services that are at breaking point and some are clearly in crisis.

'We know that the workload of GPs in hours has increased substantially meaning many are overstretched and too exhausted or finishing their days too late to also provide cover in evenings and weekends.'

She added: 'We have repeatedly put forward a range of solutions to the Welsh Government and health boards including tailoring offers to the needs and wants of individual GPs along with some solutions that would need national action.

'GPC Wales believe that these solutions need to be urgently implemented together with additional mechanisms to ensure the workforce is valued and working in supportive safe organisations so that they can build a safe sustainable out-of-hours service for Welsh patients that is fit for purpose'.

Last month the BMA declared GP staffing for out-of-hours services in north and west Wales had reached 'crisis point' after it emerged that Hywel Dda University Health Board has suspended its services on several weekends due to GP shortages.

A previous Pulse investigation found that one in 10 providers across the UK admitted to periods with no overnight or weekend GP cover in 2016, a situation affecting four million people. 


Readers' comments (9)

  • Took Early Retirement

    In one way,as people have coped without it, it shows how much of my life was wasted running round after people's whims, who didn't really need me anyway.
    Suck it up public: you reap what you sow.

    Unsuitable or offensive? Report this comment

  • Then there is also the huge number of unfilled GPOOH rota shifts, adding to the misery for those on duty.

    Unsuitable or offensive? Report this comment

  • Answers to not having enough GP's as above

    "we're using nurses instead"
    "We're having meetings"
    "We are committed to safe blah blah blah..."

    Unsuitable or offensive? Report this comment

  • poor pay poor working condtions. No surprises

    Unsuitable or offensive? Report this comment

  • National Hopeless Service

    Good. I hope the whole thing implodes. I cant believe any GP is stupid enough to do any of it.

    Unsuitable or offensive? Report this comment

  • Cobblers

    Just to remind you of what the Government lost by taking over OOH.

    From our Co-op's inception in 1992 to its close in 2004 NOT ONE shift was uncovered by a GP. There were On Call GPs to those doctors and backup to the On Call Doctors with the Medical Managers.

    Of course the Co-op paid rather better than they do now. And GPs weren't run ragged during the day. I recall earning £150 per hour over Christmas late 1990s and the shifts were so popular they had to be split in half and you still took home £450!

    There is truly nothing that politicians can't right royally feck up.

    Unsuitable or offensive? Report this comment

  • Why are any GPs risking their career propping up the service? Why is the BMA more concerned about the provision of NHS services than the interest of it's members,?

    Unsuitable or offensive? Report this comment

  • I worked in Australia. Home visits rare, and if you want (say terminal patient) and there is no out of hours visiting...Services that tried to set it up were made insolvent by medicare changes in fees, as there was no evidence they improved health. If anything increase Casualty use. For seven years in UK I did my own on call for 2,400 patients and seldom woken up.

    Unsuitable or offensive? Report this comment

  • It is not a worry for the directors as less doctors means a higher pay award for them as non profit organisations.

    Unsuitable or offensive? Report this comment

Have your say