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NHS Direct Wales 'missing key targets'

NHS Direct Wales is missing key Government targets for out-of-hours calls but 99 per cent of patients are satisfied with its service, a Commission for Health Improvement report finds.

Between November 2002 and May 2003 NHS Direct Wales failed to answer 90 per cent of calls within the required time limit. It also achieved its target of a less than 5 per cent call abandonment rate in only two of the months.

CHI also found partnerships between NHS Direct Wales with other health

organisations were not well developed.

Other providers saw it as 'developing in isolation' rather than being integrated into the health care system.

The nurse-led helpline is linked to only two GP out-of-hours services ­ Meddygon Menai Doctors in Gwynedd, Bangor, and Gwent Urgent Primary Care near Pontypool.

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