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No complaints! Now that's the shocking thing

Disgraceful. Utterly disgraceful. A practice has been penalised because for a whole year it has received no complaints. Which means there’s a QoF criterion it was unable to fulfil. Because you can’t demonstrate how you resolved a complaint when there was no complaint to resolve.

Disgraceful. Utterly disgraceful. A practice has been penalised because for a whole year it has received no complaints. Which means there's a QoF criterion it was unable to fulfil. Because you can't demonstrate how you resolved a complaint when there was no complaint to resolve.

Shocking. Shocking, first, that the practice is so in tune with its patients that it didn't elicit any official winges.

Just what is wrong with these doctors? It's simply not normal to have 100% satisfaction. Is the waiting room that good? Are the parking spaces really so adequate? Are the receptionists all that angelic? And surely some punters must have been alienated by refusals to prescribe or investigate or refer? Either the surgery motto must be, ‘We're the practice that likes to say, ‘Yes'- to everything, no matter how outlandish the request'. Or they're setting such high standards that they're spoiling it for the rest of us.

Shocking, too, that they didn't think of the obvious solution.

Imagine, it's the last week of March and you need just one complaint to score some QoF dosh. What an opportunity. ‘Mrs Smith, while you're here, I just thought I'd mention that you're a fat, bonkers old bag whose made my life hell for twenty years. I've been meaning to tell you for a while. Oh yes, and you smell. Now, if you'd just sign here…'

Job done. But it's too late now, I guess.

Apparently, the practice has missed out on £375. If you ask me, they got off lightly.

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