Nurse advisers would welcome doctors listening in
As a PCT manager and nurse adviser with NHS Direct I applaud the comments made by Dr Nathan.
The majority of nurse advisers would welcome out-of-hours/co-op doctors spending some time listening in to their calls. No computer program or telephone consultation can compare with face-to-face assessment.
There is increasing pressure to spend as little as 6.5 minutes on telephone assessment. Nurses can only act on caller response. In a climate of litigation all care must be taken to ensure doctors and nurses make as few mistakes as possible.
The computer program does, therefore, take a cautious approach. Team working between doctors and nurses is essential if the system is to succeed.
North east Derbyshire PCT