Cookie policy notice

By continuing to use this site you agree to our cookies policy below:
Since 26 May 2011, the law now states that cookies on websites can ony be used with your specific consent. Cookies allow us to ensure that you enjoy the best browsing experience.

This site is intended for health professionals only

At the heart of general practice since 1960

Nurse advisers would welcome doctors listening in

As a PCT manager and nurse adviser with NHS Direct I applaud the comments made by Dr Nathan.

The majority of nurse advisers would welcome out-of-hours/co-op doctors spending some time listening in to their calls. No computer program or telephone consultation can compare with face-to-face assessment.

There is increasing pressure to spend as little as 6.5 minutes on telephone assessment. Nurses can only act on caller response. In a climate of litigation all care must be taken to ensure doctors and nurses make as few mistakes as possible.

The computer program does, therefore, take a cautious approach. Team working between doctors and nurses is essential if the system is to succeed.

Ros Sowerby

North east Derbyshire PCT

Rate this article 

Click to rate

  • 1 star out of 5
  • 2 stars out of 5
  • 3 stars out of 5
  • 4 stars out of 5
  • 5 stars out of 5

0 out of 5 stars

Have your say