This site is intended for health professionals only

At the heart of general practice since 1960

Nurse advisers would welcome doctors listening in

As a PCT manager and nurse adviser with NHS Direct I applaud the comments made by Dr Nathan.

The majority of nurse advisers would welcome out-of-hours/co-op doctors spending some time listening in to their calls. No computer program or telephone consultation can compare with face-to-face assessment.

There is increasing pressure to spend as little as 6.5 minutes on telephone assessment. Nurses can only act on caller response. In a climate of litigation all care must be taken to ensure doctors and nurses make as few mistakes as possible.

The computer program does, therefore, take a cautious approach. Team working between doctors and nurses is essential if the system is to succeed.

Ros Sowerby

North east Derbyshire PCT

Rate this article 

Click to rate

  • 1 star out of 5
  • 2 stars out of 5
  • 3 stars out of 5
  • 4 stars out of 5
  • 5 stars out of 5

0 out of 5 stars

Have your say