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A faulty production line

On Call Care is not cutting home visits

It is misleading to suggest On Call Care is putting pressure on GPs to reduce the number of home visits.

Our GPs will continue to provide home visits for all who need them. We expect this will continue to be about 11% of the 120,000 people a year who contact us - the same as it has been for many years, since before the opt-out.

We do monitor telephone consultation length and referrals, but overall do not feel we refer too many patients. We just want consistency and to ensure those who need hospital care get it, and those who don't are not referred.

Almost all our committed doctors are local. It is only right they are able to compare themselves with each other, helping them to develop their own working practice.

On Call Care is a small not-for-profit community benefit society, and 96% of patients are satisfied with our service.

We have made a small reduction in planned hours on our rota. This reflects feedback from GPs that occasionally they have not had enough to do, and the need for a balanced budget after loss of our contract to cover part of West Sussex. PCTs have not asked us to cut costs.

We have a responsibility to ensure our teams provide care of the highest standard and that patients are treated in the right place, at the right time. I would like to understand why this approach, with small rota adjustments, produced such negative press coverage.

Dr Mark Reynolds, Chief executive and medical director, On Call Care

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