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One in 10 NHS staff is failing, says health service regulator

By Gareth Iacobucci

The chair of the Government's new health and social care regulator has told politicians the NHS must call a halt to its constant restructuring of medical regulation.

Saying she was fed up with ‘pissing around' with re-organisation, Baroness Barbara Young said the Care Quality Commission should be given 10 years to achieve steady improvements in quality, rather than be expected to deliver short term gain to win dramatic headlines.

However, she promised to ‘do a number' on the one in ten NHS workers under the CQC's powers, who she claimed were failing in their jobs.

Speaking at a Westminster Forum debate on regulation, the CQC chief delivered a frank address to key policy makers.

‘We're on day thirty-seven,' she said. ‘Don't expect instant change.

‘Judge our success in ten years time. I want ten years for this organisation. I'm fed up with pissing around doing restructuring.'

Baroness Young also said the body would have failed in its duty if it existed purely to root out bad apples, rather than improving performance.

‘It will be a failure if we don't achieve improvements in the whole system, not just exposing failure. We are not the Care Failure Commission. We want to signpost all the good quality practise.' she said.

However, she warned that it would use all its powers to crack down on poor performance from ‘the bottom 10%'.

‘We will ‘do a bit of a number on them'. They need attention, and should not be allowed to bumble along.'

Baroness Young: pointing the finger at one in ten who are failing Baroness Young: pointing the finger at one in ten who are failing

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