Our receptionists are dispensing medical advice!
year ago I joined a practice in a small village. The other two partners are a husband and wife who are both in their late 50s, and we get along very well. My only worry is that the three receptionists who have been with the practice for many years are dispensing medical advice to patients by telephone and in the waiting room. I have discussed this with my partners, and they tell me that this has always happened, saves a lot of unnecessary consultations, and has never led to a complaint in fact, patients seem to appreciate it. My unease at this situation has increased recently because we have taken on a fourth receptionist and the existing staff are training her to follow their example.