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PCTs must learn to behave more like customers

I have a query on PGEA payments: my understanding is that in the past PGEA was paid quarterly in the year after the PGEA courses were done

Personally, I earned PGEA from April 2002 to March 2003 and was paid quarterly through the year 2003/4.

PGEA is now within the global sum, and is no longer a retrospective payment.

As a result it seems I have lost an entire year of payments for courses undertaken between April 2003 and March 2004.

Unfortunately no one told me not to bother collecting all the certificates or to accrue five days' worth of PGEA for last year!

Dr Sheena Milne

West Lothian

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