Protect GPs from trivial complaints
Last week a GP was hauled before an independent review panel hearing after she had reprimanded a patient for calling her practice nurse a 'bitch'. The patient was allowed to pursue her complaint against the GP who was not even her doctor.
Most people would have said 'well done' to this GP for sorting out a thoroughly nasty sounding piece of work. Just because GPs are caring professionals it doesn't mean they have to behave like spineless wimps.
We liked the sound of the GP who wrote to us recently saying any patient who made a racist remark in his surgery was shown the door instantly.
The PCT in the practice nurse case said it had a duty to investigate complaints from patients.
It does. But it also has a duty to protect GPs from morons who make ludicrous complaints, wasting their time and thus interfering with their ability to look after patients who behave.