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At the heart of general practice since 1960

Q&O visit was more like a murder investigation

Although I have never attempted to refinance, I am about seven years into a cost-rent scheme. My loan is £280,000. During the building stages the GPFC took a second charge on my house. Once the problem was resolved it wouldn't release the second charge, citing negative equity(!) as a reason.

The charge was only released after we had demonstrated that it had failed to action instructions to increase our payments of the capital element. Even then there was no apology or recompense and the GPFC simply recalculated the loan with the result that I am paying out £2,000 a quarter more than I am getting in cost-rent reimbursement.

The problem is that they don't seem to be regulated. I have tried the ombudsman and the FSA but they say the GPFC does not come under their aegis.

Dr Jonathan Mair

Sunderland

·Should we wish to end our financial agreement with the GPFC we have been quoted a redemption fee of some £40,000.

What particularly galls me is that the rate of interest charged is linked to a stock with a redemption date which finishes long before the end of the term of the loan.

Laurence Jackman

Practice Manager

St Clears, Carmarthen

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