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Reminder: your password will expire in 3...2...1...

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What must it be like for a system error to lock you out of a system that you’re only trying to access as a favour to bail out those running the system, who acknowledge that the system isn’t, er, running? Bloody annoying. I know, because I was one of the hundreds who couldn’t access CQRS the other day. Those of us with passwords discovered more or less simultaneously that those passwords had expired, not through the usual channel of being sent a reminder - hilariously, planet CQRS had assumed we’d all spontaneously realise the password-changing significance of day 180 – but by screaming down the helpline, ‘What the f*** is going on?’

Hats off, then, to my online helper, who remained calm and professional throughout, while obviously being acutely embarrassed about the whole thing. Such was his constructive good humour that we even ended up having a mutually supportive chuckle over this computing car-crash.

But it may all seem a little less funny in a few months time. We’re manually uploading because, remember, CQRS needs more time to ‘successfully deliver the QOF 2013/14 extractions.’ Which, when you think about it, is a chilling comment.

After all, this isn’t the penny numbers of shingles vaccine or even the few thousand quid of the flu campaign. QOF is a whacking great part of our income, earmarked, in our practice, to pay an equally whacking great tax bill.

If they get that wrong, it won’t be the helpline we’ll be phoning – it’ll be the Samaritans.

 Dr Tony Copperfield is a GP in Essex. You can email him at tonycopperfield@hotmail.com and follow him on Twitter @DocCopperfield.

Readers' comments (5)

  • If? IF!!! When, surely.

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  • Why are GPs using the system, surely back room staff should be doing this???

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  • Surely this year will go down in history, as the year that General Practice in this country was financially strangled by both incompetence within the new systems set up from 1st April 2013, which are manifestly STILL NOT FIT FOR PURPOSE, and the arcane complexity of our GP statements which are beyond the comprehension of even the most astute accountancy brain. Our accountant doesnt know what we are being paid for, so he cannot tell us what we have not been paid for... catch 22. Then there is the punitive conspiracy that has blown NHS Pension contributions up to 28%, while lowering the lifetime allowance, and annual contribution allowance figures, before taxation and PAYE reduces GP take-home to 35p in the pound.

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  • Driving me mad! Have to log in and sign up. Log in each month and enter figures. But if its a quarterly claim remember not to enter each month!. Then wait for figures to be approved. Log in to approve the approval for payment. Finally - whoa - the money paid does match up or even arrive at all! Oh and yes, Anonymous 8.28 I am one of those "back room staff" - one of the rising tide of practice managers who has had enough and resigned.

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  • Why do we stay in the NHS? Have we no soul ? Bullied and badgered and constantly complained about all for £ 2.50 to £ 4.00 take home per consultation. Surely, The time has come to leave. Dentists showed us how.

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From: Copperfield

Dr Tony Copperfield is a jobbing GP in Essex with more than a few chips on his shoulder