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Headline

Choose and Book chaos as trusts cancel appointments

Comment

Could we have some numbers to back this up. How many cancellations are due to failures to supply referral letters and how many for other reasons. As someone with some knowledge of both good and bad hospital booking processes here is my view of what is going on. Tthe main "problem" is that local hospitals have started applying the rules to prevent appointments being cancelled much later because the referral letter has not been submitted. Other reasons are probably very real but minor compared to the issue of delays in sending referral letter. They look as though they are being used as a smoke screen . This is just my prejudiced take on the story as it currently stands. That is why I have suggested some more numbers would be useful.

Posted date

24 Oct 2012

Posted time

12:21pm

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