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Choose and Book chaos as trusts cancel appointments


This article is mis-guided. As an ex-Choose and Book Project Manager, I know first hand that happens on both primary and secondary care and sadly how the patients are caught up in the cross fire. When C&B was first launched a lot of areas worked with both primary and secondary care to ensure robust governance and operational framework was put in place to ensure best practice and improved patient quality. As with most NHS Projects, the next 'big thing' would come along and most areas disbanded the C&B teams and the enthusiasm and best practice was lost. As a result most hospitals appointments and referral letters from both stakeholders (GP's and hospitals) are misguided and mis managed, resulting in stories like this. If CCG's want to improve the situation, invest in people with significant experience to work with GP's, patients and the hospitals to improve C&B and make it work for the purpose it was designed and further more, make a case for continued investment and improvement. It can and could do so much more than it currently does.

Posted date

24 Oct 2012

Posted time